___ Service Catalog ___

Turn your data from technical assets into manageable operational services

Governata’s Service Catalog links every data asset to the service that depends on it, so every team knows what is impacted, who is responsible, and the level of risk before any issue appears.

Linking data to operational services

Impact analysis upstream and downstream

Documented service ownership

Compliant with NDMO and NDI

The data exists, but no one knows which service depends on it

When a data issue occurs, hours are lost identifying which service is affected and who is responsible. The root cause is always the same: lack of linkage.

Everything you need to connect data to operational value

From service definition to impact analysis, all in one integrated module within Governata.

Operational Service Definition

Register services within the system, including their nature, sensitivity, and operational importance

Data to Service Mapping

Define which data assets each service depends on and document the relationship type: source, input, output, or direct dependency

Service Ownership Management

Assign a primary owner to each service with clearly defined responsibilities to eliminate accountability gaps

Impact Analysis

View dependencies both upstream and downstream to understand which services are affected by any data change and the level of operational risk

Dependency Mapping

A visual representation of relationships between data and services that reveals hidden complexities before they become issues

Real-Time Incident Response

When a data issue occurs, the affected service owner is immediately identified and can be notified directly to reduce response time

From service definition to full impact visibility in four steps

1
Service Definition

Register core operational services and define their sensitivity levels

2
Data Linking

Define and document the data assets associated with each service

3
Ownership Assignment

Assign a responsible owner for each service with clear scope and permissions

4
Impact Analysis

Use dependency mapping to assess the impact of any change before implementation

Who benefits from the Service Catalog in Governata?

Chief Data Officer (CDO)

Lack of visibility into how data impacts operations A complete map of service dependencies on data highlights real risks and identifies priority assets for governance Data is tied to value, not just records

Governance and Compliance Teams

Proving sensitive data is protected at every usage point Direct linkage between data classification levels and the services accessing them provides clear audit evidence Governance is enforced at every point of use

Operations Manager

Service disruptions caused by unexpected data issues Instant alerts when issues occur in data feeding services, with clear ownership and expected impact before it reaches customers Know the issue before it impacts the customer

IT Manager

System changes cause unexpected service disruptions Clear dependency mapping shows which services are affected by any technical change before implementation Know the impact before making changes

From Data management to operational impact management

The Service Catalog transforms data from technical records into business assets tied to measurable value.

Documented Operational Ownership

Each service is linked to a clear owner responsible for the data supporting it, a core requirement in governance frameworks

✓ Service ownership is documented and periodically reviewed

Visibility Before Change

Any data modification can be assessed for its impact on services before execution

✓ Dependency analysis instantly highlights potential impact

Faster Prioritization Decisions

Understanding which services rely on sensitive data helps prioritize fixes and responses

✓ Service sensitivity level is clearly visible to decision-makers

Reduced Operational Disruptions

Proactive visibility into dependencies prevents surprises and reduces service interruptions caused by data issues

✓ Full dependency mapping reveals risks early

FAQs about Service Catalog

What is the difference between the Service Catalog and the Data Catalog?

The Data Catalog shows where data exists and who owns it. The Service Catalog shows which services depend on that data and the impact of any issue. Both are connected, but the Service Catalog adds operational context.

Through the data asset page, navigate to the relationships section, select the related service, and document the relationship type. The process is simple and does not require technical intervention.

Yes. Most services depend on multiple data sources. The system allows documenting all dependencies and displaying them clearly within the service view.

The system immediately shows affected services along with their owners, enabling risk assessment and notification before applying changes.

Yes. You can analyze impact upstream to identify which services depend on the data, and downstream to identify which data feeds a specific service.

When multiple issues occur, the system highlights service sensitivity levels and the number of related data assets, helping teams prioritize based on actual impact rather than assumptions.

Connect your data to your operational services today

Do not wait for a crisis to understand dependencies. Governata gives you full visibility before issues arise.